Job summary

Career Level:
Mid Career (3+ years of experience)
Degree Educated
Job type:
Full time
AED 25,000 - 30,000

Digital Customer Communications Manager – Dubai, UAE

About this job

Are you looking for a position with one of the regions leading Hospitality groups? We are looking for a Customer Communications Manager to join a well known business in Abu Dhabi.


  • Drive collaborative CRM campaigns by liaising with the Marketing Operations and Retail BU teams on a day to day basis and ensure that below the line activity is integrated.
  • Develop and implement required communication in coordination with Programme Team and Marketing Operations / BU teams to ensure is represented appropriately through the inclusion of offers unique to customers.
  • Implement campaign management processes, business rules, technology deployment and enhancement with in the function to ensure efficiency and economies of scale.
  • Archive all campaign material from brief to creative execution along with cost benefit analyses and performance reports for future reference.
  • Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.


  • 6-8 years of multi-channel direct marketing experience including email marketing.
  • Ability to understand business issues and analytical data to create marketing campaigns.
  • Attention to detail.

Job keywords/tags:  Luxury , Customer Services , CRM , Marketing

About Us

Edge Resourcing was established in the United Arab Emirates in 2008. We have taken care in our growth and have kept our corporate values throughout. Edge Resourcing is led by a specialist team of Recruitment Consultants, each of whom have experience of working in and a sound knowledge of the local market place.

We have gradually expanded our horizons and now offer professional and tailored contingency and retained search services in the following specialist market sectors; Retail (Sales & Operations), Retail (Head Office), Education and Accountancy & Finance

Contact Information

Dubai, Head Office
Jumeirah Lakes Towers
Dubai, UAE

London, International Sourcing Office
St. John's Street
London, United Kingdom